At Samaya Watch, we take pride in the craftsmanship and reliability of our timepieces. To ensure your peace of mind, every Samaya Watch is backed by a limited warranty and comes with an official Warranty Card at the time of purchase.
Warranty Coverage
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Wooden Watches – 12 Months
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Steel Watches – 24 Months
The warranty period begins from the date of purchase as indicated on your Warranty Card and covers any manufacturing defects in materials or workmanship under normal use.
✅ What’s Covered
During the warranty period, we will repair or replace (at our discretion) any part of the watch that proves to be defective due to:
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Mechanical or movement malfunction
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Defects in craftsmanship (case, dial, hands, clasp)
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Water resistance failure (if used within specified limits)
❌ What’s Not Covered
This warranty does not cover:
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Normal wear and tear (scratches, fading, or aging of wood or metal surfaces)
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Battery replacement (for quartz watches)
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Accidental damage or misuse
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Water damage due to improper handling or crown being left open
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Damage from unauthorized repairs or servicing
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Strap, crystal, or crown damage caused by external impact
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Loss or theft
📦 Warranty Claim Process
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Keep your Warranty Card safe. Claims without the original card may not be honored.
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Provide proof of purchase (receipt or order confirmation).
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Contact us via email admin@samayawatch.com with a clear description of the issue. Attach images or videos if possible.
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If approved, we will arrange for repair or replacement. If your model is no longer available, we may offer an equivalent alternative.
⚠️ Important Notes
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The warranty is valid only for the original purchaser and is non-transferable.
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The Warranty Card must be duly stamped and dated by an authorized Samaya Watch retailer at the time of purchase.
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Any unauthorized service or repair will void the warranty.
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Customers may bear shipping charges for sending products to our service center, unless otherwise stated.
For Warranty claims, Contact us:
admin@samayawatch.com
9808822334