We are proud to offer a 12-months warranty on wooden watches and a 2 years warranty on steel watches, starting from the date of purchase. During this period, we will repair or replace any defective parts due to a manufacturing defect, at no additional cost to you.
To claim your warranty, please keep your proof of purchase and follow these steps:
- Contact our customer support team to report the issue.
- Provide a detailed description of the defect and any relevant photos or videos.
- Our team will review your claim and provide a resolution as soon as possible.
The following conditions are not covered under the warranty:
- Normal wear and tear, including scratches, dents, and fading of the watch face.
- Damage caused by improper handling, such as water damage, impact damage, or exposure to extreme temperatures.
- Damage caused by unauthorized repairs or modifications.
If you have any questions or concerns about our warranty policy, please don’t hesitate to reach out to our customer support team. We are always here to help.
For Warranty claims, Contact us:
info@samayawatch.com
9808822334
