Frequently Asked Questions.
Product & Care
Wooden Watches are splash proof, meaning that they can get wet from time to time without damage. This may include contact while washing your hands, or kitchen ware, or even small amounts of sweat.
But in order to prolong the useful life of your watch, please take care NOT to expose it to water as much as possible. Exposure to water can cause the wood to expand and weaken, so we encourage that you remove your watch while doing any water based activity. It is also not recommended that you douse or submerge the watches in water. If this happens, let the wood to dry for 1 to 2 days to allow the links to return to their natural size.
One might look similiar standing next to another, but you can be certain that every tree is unique, and because we use these natural materials in our products, it’s only natural that all of our products are unique. The textures and color of products made using natural materials can be very distinct from one model to the next, making it truly your very own piece of nature.
The batteries in our watches are expected to last 1-2 years.
Watch batteries may be replaced in any watch repair store.
Understanding Chronograph
A chronograph watch is a timepiece that features a stopwatch function in addition to its regular timekeeping functions.
A chronograph watch typically has two buttons on the side of the case that control the stopwatch function. When you press the start button, the stopwatch function starts counting, and when you press the stop button, it stops counting. The elapsed time is displayed on small sub-dials on the watch face.
The tachymeter scale is a feature that is found on some chronograph watches. It is typically located on the outer edge of the watch face and is used to measure speed over a known distance.
One of the most common uses of the tachymeter scale is to measure the speed of a moving object over a known distance. For example, if you are timing a race, you can use the tachymeter scale to determine the speed of the runners. Let’s say you know that the race is 1 kilometer long, and you time the runners with your chronograph watch. If it takes the first runner 3 minutes and 30 seconds to complete the race, you can use the tachymeter scale to determine their average speed in kilometers per hour (km/h). To do this, you simply align the tachymeter scale with the second hand on your watch, and the scale will show you the speed in km/h.
Another practical use of the tachymeter scale is to measure the speed of a vehicle. Let’s say you are driving a car and you want to know how fast you are going. You can start the stopwatch function on your chronograph watch and then use the tachymeter scale to measure your speed over a known distance. For example, if you know that it takes you 10 seconds to drive 500 meters, you can use the tachymeter scale to determine your speed in km/h.
In addition to these practical uses, the tachymeter scale is also a popular design feature on many chronograph watches. It adds a sporty and technical look to the watch and can be a conversation starter.
It’s important to note that the tachymeter scale is not always accurate, and its readings can be affected by a variety of factors, such as air resistance and variations in the distance traveled. As with any tool, it’s important to use the tachymeter scale appropriately and not rely solely on its readings for critical calculations.
Orders and Payment
We accept 4 modes of payments
- Debit or Credit Cards via Cybersource Platform by Visa.
- Secure payment via eSewa.
- We also accept Cash on Delivery within the Kathmandu Valley.
- You can also pay by Cash/QR/Card on Pickup in our store at Chhaya Center, Thamel
You can place an order from https://samayawatch.com and securely pay for the order with available payment options.
or
You can visit our showroom at Chhaya Center, Thamel for in-store purchase.
or
You DM us on our social media handles.
Delivery
The shipping is free all over Nepal. We will dispatch the order next day and will be delivered within 3 working days.
For International Shipping, We charge a flat rate at the checkout.
We ship via third party couriers. You can expect to receive your watch within 1-9 business days after payment. We try our best to process orders on the same day or the next day after payment to ensure that your order is delivered to you as soon as possible.
Here are our estimated delivery lead times:
Inside Kathmandu Valley: 1-3 Days
Outside Kathmandu Valley : 3-9 days
For non-COD orders, we only ship out once the orders are paid. This means for bank deposit transactions, you must first send us a proof of payment before we process your order.
Yes. We can arrange for international shipments, but it will entail additional shipping costs to be shouldered buyer. We are working on having international deliveries available via DHL, FEDEX, UPS or Aramex.
Please send us an email prior to confirming your order for international shipments.
Only credit card payments via Cybersource is available as a payment option for international orders.
We use DHL, FEDEX, UPS or Aramex for shipping our items. It usually takes 3-10 days to deliver the product depending on the shipping address. You will receive a tracking number shortly after the product is shipped. However, delay in delivery due to problems in customs might occur.
Warranty and Return Policy
We accept returns, refunds, and exchanges, provided that the watches are unused, undamaged, and in their original condition. We have a 3 day money back guarantee, wherein you can inform us that you will be returning your watch and we can refund or replace it for free. We just ask that you shoulder the shipping cost.
To learn more about our return policies, visit our Refund and Return Policy page.
You can also contact us at info@samayawatch.com or DM us on our Instagram or Facebook handles.
Wooden Watches are secured with 12 months warranty for manufacturing defects.
Steel Watches are secured with 24 months warranty for manufacturing defects.
To learn more about our warranty policies, visit our Warranty Policy page.
You can also contact us at info@samayawatch.com
